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Here are our Standard Terms for products and services eligible for a refund:
You acknowledge and agree that where refunds are issued to your Payment Method, One IBC® Grouporation’s issuance of a refund receipt is only confirmation that One IBC® Grouporation’s has submitted your refund to the Payment Method charged at the time of the original sale, and that One IBC® Grouporation has absolutely no control over when the refund will be applied towards your Payment Method's available balance.
You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.