What is the chargeback process like?

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The chargeback process is described below.

Buyer files a chargeback
PayCEC receives notification of chargeback
Bank deducts the chargeback amount from PayCEC. PayCEC temporarily holds the chargeback amount in the seller's PayCEC account
PayCEC emails the seller as soon as possible
Seller emails proof of purchase to PayCEC to dispute the chargeback
PayCEC disputes the chargeback and awaits resolution from the credit card company
If investigation is resolved in favour of the seller, PayCEC is reimbursed and unhold the chargeback amount in the seller's PayCEC account.

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